Casual users are entitled to make 2 day advanced bookings for Rivers group exercise classes, gym sessions, public swim sessions & court facilities. If a booking has been made customers must abide by the members booking terms & conditions specified below:

Card must be swiped at reception on arrival before participating in any booked activity.

Members are advised to book to guarantee their place for gym sessions, public swim sessions, instructor led classes or racket sports. Members are required to give 6 hours notice if they are unable to attend the session or the current rate for the session/class will be payable.

Children under eight years of age are not allowed to swim in public sessions unless accompanied in the water by a responsible adult (age 16+). This person may not supervise more than two children under the age of eight.

One child under the age of 4 years, and one child under 1 year can be admitted for free with an adult swim admission for these sessions - Public swim/Family swim.

Splash sessions run on weekends during term time and daily during the school holidays. For the centre times, please visit our swim timetables.

Splash sessions are not included in a Rivers membership. Adults, Children (including babies) will be charged per session.

Children under 8 years of age must be accompanied in the water by a responsible adult (aged 16 or over), maximum of two under 8’s per adult.

No alcohol on the lido premises. This is a safety issue so anyone with alcohol will be asked to leave & no refund will be given.

Appropriate swimwear to be worn at all times.

All smokers must use the designated smoking area located behind the changing room block which is accessed from the upper terrace. Smoking is NOT permitted anywhere else on the site. Anyone breaking this rule will be asked to leave and will not be refunded.

Children aged 2-7 yrs will be required to wear a wristband for easy identification in the water.

There is no diving in the Lido swimming pool.

Please inform a lifeguard of any medical conditions.

No glass containers.

No pets allowed in the Lido, unless it’s a specific dog’s swim event.

Please book 2 days in advance. We are unable to offer refunds for change of weather, you can move your booking 2 days if you would like to.

No inflatables/balls in the pool during busy periods (At the Duty Manager’s discretion).

Deckchair hire costs £2.00 per day.

No unsupervised photography (member of staff to authorise).

No music systems.

Adverse Weather Conditions – If thunder and lightning strike, swimmers must leave the pool, and activities will be suspended.

A fitness room induction is recommended before using the gym.

Having completed the induction the customer will be given a Rivers card. This card must be handed in at reception on each visit. Failure to produce this card will result in entry being refused.

All under 18’s are required to undergo an induction before using the gym.

JUNIOR GYM

11 – 15 years olds may use the Fitness Rooms, however parental consent is required.

Those aged 11 – 13 years must be accompanied by a participating parent if using the gym outside of the supervised session times. See supervised session times here.

Those aged 14-15, may use the gym at any time (with parental consent).

Supervised Junior Gym Sessions 11 - 13 years – Available at all sites.

Participants must be aged 14 and above to join our regular group exercise classes.

Any customers who are 14 – 15 years of age must produce a completed parental consent form for exercise classes (this is excluding weight-bearing exercise classes, e.g. Les Mills BodyPump - for which you must be 16 years or older to participate).

Special exercise classes for kids will specific the dates & instructors will all have DBS checks. Parental Consent is required on first session.

Classes last 50 minutes to allow a 10 minute change over period.

Children under the age of 12 are not permitted to use this facility.

A responsible adult (16+) must accompany children under the age of 16.

Children who are 12 – 15 years of age must produce a completed parental consent form.

Court bookings are for 50 minutes to allow a 5 minute change over period either side of the booking.

For clubs wishing to book the sports hall, please go to Hire A Room

Lessons are 30 minutes each.

Courses run continuously throughout the year. available in 10 week block bookings or on a monthly direct debit.

All equipment for the lessons e.g. arm bands, floats etc. are provided.

Swimming Lessons are non-refundable, please ensure that your child can attend all lessons pre-booked.

Swimming Lesson direct debits will receive free public swimming. Public sessions include General Swim & Family Swims.

Before your child starts lessons they will need to wear the appropriate swimming costume or trunks with no long shorts or wetsuits.

Public swim sessions include general swim, family swim, adult swim, lane swim & adult saver. Splash hours are NOT included as a public session.

Long hair must be tied back or a swimming cap must be worn.

Please ensure your child has visited the toilet before entering the water.

If your child is feeling unwell please consider whether they are fit enough to attend the lesson.

If the child has goggles they must be able to take them on and off themselves as the teacher will not be able to do this for them.

Children are reminded to use lockers to store their clothing as this will reduce any possibility of theft or damage.

Persons wishing to become members must complete an application form accompanied by full payment for the chosen payment option. Upfront memberships attract a discounted rate, therefore if you terminate this membership early you will not be entitled to a refund (this does not affect your statutory rights).

Children attending this session must be of pre school age.

One parent and child will be admitted for the parent and child price.

Extra adults or an extra child will be charged at an additional rate.

Children under 7 only

Only children are allowed on the inflatable soft play apparatus

Parents must not leave the centre when child is in childminding service. Parents may use the facilities.

Showers are available on payment and must be taken using the dry side changing room showers only.

All Wychavon Leisure facilities are accessible to wheelchair users, with lifts and ramps where appropriate.

All Wychavon Leisure facilities are fitted with designated/accessible disabled toilets.

All our centres with swimming pools have disabled changing facilities with hoists and/or adjustable changing beds, and hoist access to the swimming pool.

If you have a specific request regarding disabled access/use please contact the relevant centre directly.

Carers will not be charged for supporting/guiding.

Require text to speech when using our website? Please download this Google Chrome extension that will voice enable our website: Read Aloud

Those who live within Wychavon may be entitled to a Concessionary Cards if you are in receipt of one of the following: Universal Credit, Disability Living Allowance (DLA), Personal Independent Payment (PIP), Employment & Support Allowance (ESA), Pension Credit (ESA), Worcester County Council Registered Foster carers & children, Young adults leaving the care system or a student in full-time education.

Card holders may use the building at reduced rates at all times.

Proof of eligibility is required.

Concessionary cards are valid for 12 months from the date of purchase

If you are a registered foster carer who lives within Worcestershire, you can apply for a FREE Rivers concessionary card for each qualifying family member (reviewed annually). This will allow you, your cared for children and your biological/adopted children under 16 years and who live with you, access to swimming (in public sessions and does not include splash sessions), gym (age/session restrictions may apply) and racket sports at a concessionary rate. Please click here for prices, and then click on the concessionary header tab for the concessionary rates.

To apply for your concessionary card(s) please visit your chosen Rivers leisure centre, with proof of you foster carer status (carers identification card). You will then be able to apply for a free concessionary card for each eligible person.

People holding a booking card may make bookings seven days in advance. Payment is required on booking.

Booking card members are able to move bookings up to 8 days in advance if required. Refunds will not be given.

Only members may use their card to book courts.

The use of photographic equipment including cameras and mobile phone cameras are strictly prohibited in all facilities without the prior permission of the Duty Manager.

When signing up to a membership or paying for admission to an activity, you consent to photography taken by a member of the Rivers team, which could be used on social media, advertisement, press releases, website & promotional materials.

Rivers team will only take photos during activities such as gym sessions, exercise classes, swimming sessions, swim lessons, racket & court sports, climbing & the health suite. We will ask for permissions from parents/guardians for any kids activities.

Lost property can be claimed at the reception of the relevant site.

Lost property will be kept on site for one month, after this period valuable items will be stored at head office for three months.

After the three month period all unclaimed valuable lost property is donated to charity.