Rivers On-Demand FAQs

Rivers On-Demand is our NEW video platform (powered by MoveGB). It will allow you to enjoy pre-recorded classes & workouts (live classes coming soon), whilst we are all stuck in our houses. If you are a Rivers Member you should have recieved an email from MoveGB, this is NOT a scam & is safe to use.

Q. What is the link to sign in?
A. www.movegb.com/rivers-fitness-login

Q. What is on the platform?
A. Once you have logged in via the link above, you will get access to HD pre-recorded video classes & once we are out of lockdown Live classes will become available. We are still adding more pre-recorded videos & aim to build up a large library of videos.
 

Rivers Current Members:

Q. Will this start my Direct Debit back up whilst were are in lockdown?
A. Current Members – No, we will not collect direct debits whilst we are in lockdown but you will still be able to access the on-demand platform for free.

Q. This platform is different to our online booking system?
A. These 2 systems are different, however login details are the same. You will not be able to access Centre bookings via Rivers On-demand & vice verse. If your account has already been locked, please email info@wychavonleisure.co.uk to recieve technical support.

Q. I froze my membership & haven’t been to the centre for a while, can I activate an account?
A. As your membership is frozen, you will be able purchase on-demand products the same as a casual. Once our centres are back open, if you wish to unfreeze your membership, let us know & the on-demand platform will be included for FREE in your direct debit.
 

Casual Users:

Q. What payment options are there?
A. Pay-per-video is available on Live Streamed classes only (classes to come later in 2021). However we are working on an On-demand only membership which you will recieve all the videos on the platform for one monthly fee.

Q. Do I need a Rivers leisure centre account to sign up to the on-demand platform?
A. Yes you will need to create an online account with us here & then follow the link at the top of the page you will be able to sign in with the same details.

For all other queries, please email us at info@wychavonleisure.co.uk & we will try to respond as soon as possible. Follow us on Facebook & Instagram.