Q. Do I have to be a member to use the facilities?
A. No, you can use the facilities on a pay-as-you-go basis.
Q. How can I start booking online?
A. Visit www.riversfitness.co.uk. Existing members need to contact reception to set up your login details.
Q. Can I change my login ID and PIN?
A. Yes, simply login and select ‘edit my details’. Click ‘change pin’ and follow the instructions.
Q. What if I forget my login information?
A. Contact us, answer some security questions and we can re-issue your pin. If you enter the incorrect pin three times your account will become locked. To unlock your account you need to contact us.
Q. Can I book activities at any centre?
A. Yes, you can book activities at Droitwich Spa, Evesham & Pershore leisure centres.
Q. How do I book an activity?
A. Log in to your account & follow these instructions.
1. Select centre
2. Select date
3. Select class or activity
4. Click book
You can also search for certain activities. Perfect if you want to attend a certain class, but don’t know when it is.
Q. Will I be able to book my preferred court?
A. Yes, if the courts are available you will be able to select the specific court you want.
Q. How far in advance can I book?
A. Rivers members can book 7 days in advance.
Casual members can book 2 days in advance.
All online bookings close 1 hour prior to a class’ start time.
Q. Which activities can I book?
A. Badminton, squash, table tennis & all Rivers Group Exercise classes.
Q. Can I book activities for somebody else?
A. No, your login details are user specific and you are permitted to only book activities under your own account name.
Q. What should I do to cancel a booking?
A. If no payment has been made (ie for a Rivers member), simply log in to your account, click ‘manage bookings’ and click ‘cancel’.
If a payment has been made, you cannot cancel your booking. However you can move it to a different day/time within your booking period.
Q. Is Droitwich Lido covered in the membership?
A. No, unfortunately the lido is separate, memberships don’t cover lido entry.
Q. Can I sign up for a joint membership online?